The video/audio is not playing—what should I do?
Try the following troubleshooting steps:
Refresh the page.
Check your internet connection.
Ensure your browser is updated.
Try a different browser or device.
The content is buffering or loading slowly—how can I fix this?
Check your internet speed.
Close other applications using bandwidth.
Lower the video quality settings.
I purchased content, but I can’t find it—who can help me?
Check your account dashboard under “My Content” or contact Sprintty support for help.Which devices are supported?
Sprintty is accessible on desktop, mobile, and smart TV apps with full support for 4K streaming.