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Technical Issues
Updated over 2 weeks ago
  • The video/audio is not playing—what should I do?
    Try the following troubleshooting steps:

  1. Refresh the page.

  2. Check your internet connection.

  3. Ensure your browser is updated.

  4. Try a different browser or device.

  • The content is buffering or loading slowly—how can I fix this?

  1. Check your internet speed.

  2. Close other applications using bandwidth.

  3. Lower the video quality settings.

  • I purchased content, but I can’t find it—who can help me?
    Check your account dashboard under “My Content” or contact Sprintty support for help.

  • Which devices are supported?
    Sprintty is accessible on desktop, mobile, and smart TV apps with full support for 4K streaming.

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